Which Password Goes Where?

1 During orientation, Jane creates her DataPlus password

Jane signs in to Sandata DataPlus with her work email (j.doe@nhs-nss.com). Her temporary PIN is the last four digits of her Social Security number. DataPlus then asks her to create a password. When Jane begins OJT, she uses the DataPlus password she already created.

2 At OJT, Jane signs in to the desktop with a different password

Jane's computer username is j.doe. Her temporary NHS password follows this pattern:

Three-letter birth month + two-digit day + four-digit year + last four of SSN

There are no spaces. Jane was born October 8, 1980, and her SSN ends in 1234, so the example is Oct0819801234. The DataPlus password she created earlier will not work for the desktop.

3 Jane changes her NHS password on the desktop computer

The temporary NHS password must be changed while signing in to an NHS desktop computer. The new password Jane creates there becomes her NHS password for the computer, Outlook on the web (email), HelpDesk, and Maintenance Ticket.

Email may need a little time

After Jane changes her NHS password on the desktop, email may take up to 30 minutes to recognize it. If the new password works on the computer but not in email right away, wait and try again. This does not mean her DataPlus password changed.

I changed my DataPlus password during orientation. Why does it not work on the computer?

DataPlus is a separate account. Changing its password does not change your NHS password. Use the temporary NHS password for your first desktop sign-in, then create your NHS password on that desktop computer.

Which systems use the same NHS password?

Your desktop computer, Outlook on the web (email), HelpDesk, and Maintenance Ticket use the same NHS password.

Where must I change my temporary NHS password?

Change it on an NHS desktop computer. Do not use a DataPlus password reset as a substitute for the desktop password change.

Why does my new NHS password work on the computer but not in email?

Email may take up to 30 minutes to recognize a newly changed NHS password. Wait and try again. You do not need to change your DataPlus password.

Are EMAR and STAR Services passwords also separate?

Yes. EMAR and STAR Services each have their own password. Changing either one does not change DataPlus or your NHS password.

NHS password - one password for four places

Used for: Desktop computer, Outlook on the web (email), HelpDesk, and Maintenance Ticket

Example username: j.doe

Temporary password example: Oct0819801234

Change it: On the desktop computer

After the change: Use the same new NHS password in all four places. Email may take up to 30 minutes to catch up.

DataPlus password - separate from the NHS password

Username: j.doe@nhs-nss.com

Temporary PIN: Last four digits of SSN

Change it: During orientation

At OJT: Use the DataPlus password you created during orientation.

EMAR - its own password

Username: j.doe@nhs-nss.com

Temporary password example: Oct0819801234

Change it: The first time you sign in

Remember: The EMAR password remains separate.

STAR Services - its own password

Username: j.doe@nhs-nss.com

Temporary password: a12345

Change it: The first time you sign in

Remember: The STAR Services password remains separate.